Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or book an appointment
• Contact us through our website or phone
• Subscribe to our marketing communications

This information may include:

• Name and phone number (required for booking)
• Email address (optional)
• Date of birth (optional, for birthday specials)
• Service preferences and appointment history
• Marketing communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and manage your appointments
• Send appointment confirmations and reminders via SMS and email
• Authenticate your identity through our OTP (One-Time Password) system
• Communicate with you about our services
• Send marketing communications (only with your consent)
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With service providers who assist us in operating our business (e.g., SMS and email services)
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure authentication using OTP verification
• Encrypted data transmission
• Limited access to personal information by authorized personnel only
• Regular security assessments

5. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Opt-out of marketing communications
• Request a copy of your data

To exercise any of these rights, please contact us using the information below. For detailed instructions on data deletion, visit our data deletion page.

6. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. We use Vercel Analytics to understand how visitors interact with our website. This data is aggregated and does not identify individual users.

7. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our practices, please contact us:

10. Australian Privacy Principles

As an Australian business, we are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988. For more information about your privacy rights under Australian law, visit the Office of the Australian Information Commissioner (OAIC) website.